Privacy Policy

This Privacy Policy explains how School Artisan ("we", "us", or "our") collects, uses and protects information when schools, staff, parents and students use our school management system, website and related services ("Services").

1. Information We Collect

We only collect information that is necessary to operate the school management platform and provide our Services, including:

• School information – school name, address, contact details, logo and branding.
• Staff information – names, contact details, roles and login credentials.
• Student information – names, contact details, admission details, classes, sections, attendance, exam and academic records.
• Parent / guardian information – names, contact numbers, email addresses and relationship to students.
• Fee and billing information – fee structure, payments, due amounts and receipts. We do not store full payment card details on our own servers.
• Usage data – login activity, device information, IP address and basic analytics to improve the product and security.

2. How We Use Information

We use the collected information to:

• Provide and manage the School Artisan platform and features.
• Enable schools to manage admissions, attendance, fees, exams and communication.
• Create secure accounts and authenticate access for staff, parents and students.
• Send notifications related to attendance, fees, announcements, homework and results.
• Monitor performance, troubleshoot issues and improve our Services.
• Comply with legal requirements and protect the rights and safety of students, schools and our platform.

3. Data Security

We implement reasonable technical and organizational measures to protect data against unauthorized access, loss, misuse or disclosure. This includes secure connections (HTTPS), role-based access control and regular monitoring of our systems. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

4. Data Sharing

We do not sell school, staff, parent or student data to third parties. We may share data only in the following limited cases:

• With trusted service providers (such as hosting, messaging or payment partners) who process data on our behalf under strict agreements.
• When required by law, regulation, court order or government request.
• To protect the safety, rights or property of students, schools or our platform.

5. Data Retention

We retain data for as long as a school has an active agreement with us or as required to provide the Services. After termination, data may be archived or securely deleted in accordance with our retention policies and any applicable legal requirements.

6. Your Rights

Depending on your relationship with the school and local regulations, you may have rights to access, update or request deletion of certain personal data. In such cases, please contact your school administration first—they manage and control the data within the system. We will cooperate with schools to support valid requests.

7. Children's Data

Our platform is used by schools to manage student information. Student data is provided and controlled by the school and is used strictly for educational and administrative purposes. We do not knowingly collect information directly from children without school or parental involvement.

8. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the "Last updated" date at the top of this page. We encourage you to review this page periodically to stay informed about how we protect your information.

9. Contact Us

If you have any questions about this Privacy Policy or how we handle data, you can contact us through the School Artisan website's contact options or via the details shared in your service agreement.